nicole
289769a601
Automatic Documentation Deployment / Sync Docs to https://kb.bunny-lab.io (push) Successful in 8s
21 lines
1.1 KiB
Markdown
21 lines
1.1 KiB
Markdown
---
|
|
tags:
|
|
- Rocket.Chat
|
|
- Communication
|
|
---
|
|
|
|
## Purpose
|
|
When someone types a message that includes a ticket number (e.g. `T00000000.0000`) we want to replace that text with an API-friendly URL that leverages Markdown language as well.
|
|
|
|
From RocketChat, navigate to the "Marketplace" and look for "**Word Replacer**". You can find the application's [GitHub Page](https://github.com/Dimsday/WordReplacer) for additional information / source code review. Proceed to install the application. Once it has been installed, use the following RegEx filter / string in the application's settings:
|
|
|
|
```json
|
|
[{"search": "T(\\d{8}\\.\\d{4})", "replace": "[$&](https://ww15.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketNumber=$&)"}]
|
|
```
|
|
|
|
!!! success
|
|
Now everything should be functional and replacing ticket numbers with valid links that open the ticket in Autotask.
|
|
|
|
## Related Documentation
|
|
- [Related Applications Documentation](<../../../../reference/Applications/index.md>) — Find the connected deployments, procedures, and references for this subject.
|