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Purpose: Sometimes you may need to change the MFA on an account, by adding a new email or phone number for SMS-based MFA. This can be done fairly quickly and only involves a few steps:
- Navigate to the Azure Web Portal and log in using your Office365 admin credentials.
- Navigate to the Azure Active Directory (Microsoft Entra ID) Users List
- Click on the User Account that needs their MFA information changed / wiped
- On the left-hand navigation menu, click on "Authentication Methods" at the bottom
- Make adjustments to existing methods or click on "+ Add Authentication Method"
- Valid options generally are Phone Numbers, Email Addresses, and a "Temporary Access Pass"
- Save the changes by clicking the "Add" button, then have the user attempt to log in again using their MFA method configured