docs/Servers & Workflows/RocketChat/Autotask RegEx Replacer.md

Purpose: When someone types a message that includes a ticket number (e.g. T00000000.0000) we want to replace that text with an API-friendly URL that leverages Markdown language as well.

From RocketChat, navigate to the "Marketplace" and look for "Word Replacer". Proceed to install the application. Once it has been installed, use the following RegEx filter / string in the application's settings:

[{"search": "T(\\d{8}\\.\\d{4})", "replace": "[$&](https://ww15.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketNumber=$&)"}]

!!! success Now everything should be functional and replacing ticket numbers with valid links that open the ticket in Autotask.