docs/services/communication/rocketchat/autotask-regex-replacer.md

Purpose: When someone types a message that includes a ticket number (e.g. T00000000.0000) we want to replace that text with an API-friendly URL that leverages Markdown language as well.

From RocketChat, navigate to the "Marketplace" and look for "Word Replacer". You can find the application's GitHub Page for additional information / source code review. Proceed to install the application. Once it has been installed, use the following RegEx filter / string in the application's settings:

[{"search": "T(\\d{8}\\.\\d{4})", "replace": "[$&](https://ww15.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketNumber=$&)"}]

!!! success Now everything should be functional and replacing ticket numbers with valid links that open the ticket in Autotask.