**Purpose**: Sometimes you may need to change the MFA on an account, by adding a new email or phone number for SMS-based MFA. This can be done fairly quickly and only involves a few steps: - Navigate to the [Azure Web Portal](https://portal.azure.com) and log in using your Office365 admin credentials. - Navigate to the [Azure Active Directory (Microsoft Entra ID) Users List](https://portal.azure.com/#view/Microsoft_AAD_UsersAndTenants/UserManagementMenuBlade/~/AllUsers) - Click on the User Account that needs their MFA information changed / wiped - On the left-hand navigation menu, click on "**Authentication Methods**" at the bottom - Make adjustments to existing methods or click on "**+ Add Authentication Method**" - Valid options generally are Phone Numbers, Email Addresses, and a "**Temporary Access Pass**" - Save the changes by clicking the "**Add**" button, then have the user attempt to log in again using their MFA method configured