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Add Servers & Workflows/RocketChat/Autotask RegEx Replacer.md

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Nicole Rappe
2024-05-16 16:05:41 -06:00
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**Purpose**:
When someone types a message that includes a ticket number (e.g. `T00000000.0000`) we want to replace that text with an API-friendly URL that leverages Markdown language as well.
From RocketChat, navigate to the "Marketplace" and look for "**Word Replacer**". Proceed to install the application. Once it has been installed, use the following RegEx filter / string in the application's settings:
``` json
[{"search": "T(\\d{8}\\.\\d{4})", "replace": "[$&](https://ww15.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketNumber=$&)"}]
```
!!! complete
Now everything should be functional and replacing ticket numbers with valid links that open the ticket in Autotask.