Restructured Documentation

2026-09-05 14:08:43 -06:00
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+---
+tags:
+  - Rocket.Chat
+  - Communication
+---
+
+## Purpose
+When someone types a message that includes a ticket number (e.g. `T00000000.0000`) we want to replace that text with an API-friendly URL that leverages Markdown language as well.
+
+From RocketChat, navigate to the "Marketplace" and look for "**Word Replacer**".  You can find the application's [GitHub Page](https://github.com/Dimsday/WordReplacer) for additional information / source code review.  Proceed to install the application.  Once it has been installed, use the following RegEx filter / string in the application's settings:
+
+```json
+[{"search": "T(\\d{8}\\.\\d{4})", "replace": "[$&](https://ww15.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketNumber=$&)"}]
+```
+
+!!! success
+    Now everything should be functional and replacing ticket numbers with valid links that open the ticket in Autotask.
+
+## Related Documentation
+- [Related Applications Documentation](<../../../../reference/Applications/index.md>) — Find the connected deployments, procedures, and references for this subject.